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LOG A COMPLAINT

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The South African Institute of Auctioneers Promotes the Auction Industry by Serving our Members, Stakeholders and the Public.

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LOG A COMPLAINT

 

 

The South African Institute of Auctioneers exists to maintain a professional and ethical industry. The industry remains to be officially regulated, but our Board of Directors monitors and regulates the industry within our own legal capacity.

You are reminded that SAIA is the auction industry’s regulator in accordance to its ethical conduct and not law enforcement to preside over disputes.

The core function of SAIA to uphold the good business practice amongst credible auctioneers, eradicate rogue elements within the auction industry and educate auctioneers and the public with regard to accepted business practice in accordance with its Code of Conduct.

SAIA is ‘not’ a court of law, however if a member is found guilty of misconduct or malpractice by the Public Protector and/or other Institutions or legal counsel, SAIA will act accordingly and administer the appropriate action as the case may be.

We invite you to submit your complaint. We will assist, guide and - where possible - arbitrate your grievances so that a resolution is reached as swiftly as possible.

Please enter your details in the complaint form below and click ‘Submit’ when completed.

Alternatively email Sonja Styger directly sonja.styger@auctioneering.co.za

You will be sent a confirmation email with a link to the email address below. You will need to confirm the conplaint then SAIA will then proceed with investigations.

 

General Guidelines and Complaints Procedure

Complaint should include the following information:

Please take note of the following:

All property related complaints should be addressed to the Estate Agency Affairs Board. EAAB.

The Estate Agency Affairs Board

http://www.eaab.org.za/disciplinaries/disciplinary_process

Estate Agency Affairs Board
63 Wierda Road East (Cnr Johan)
Wierda Valley
Sandton
Johannesburg, 2196

Tel: 087 285 3222
Email: legal@eaab.org.za

All other complaints

Consumer Protection Bureau

http://www.nccsa.org.za/complaint/lodging-a-complaint.html

The National Consumer Commission
Berkely Office Park
08 Bauhinia Road
Technopark
Centurion

Tel: 012 761 3200
Fax: 086 758 4990
Email: complaints@thencc.org.za

The DTI Office of Consumer Protection (OCP) 

DTI Customer Contact Centre: 0861 843 384

Tel: 012 394 1436 / 1558 / 1076

E-mail: contactus@thedti.gov.za

Website: www.thedti.gov.za

National Consumer Tribunal (NCT)

Tel: 012 663 5615

E-mail: Registry@thenct.org.za

Website: www.thenct.org.za

You will be sent a confirmation email with a link to the email address below. You will need to confirm the conplaint then SAIA will then proceed with investigations.

SAIA only deal with complaints against existing members contained in the dropdown below.
If the auctioneer is not in the dropdown they are not existing members so please lodge your compaint through either
The Estate Agency Affairs Board or The National Consumer Commission above.

You may attach up to 3 documents as part of your complaint.

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