LOG A COMPLAINT

The South African Institute of Auctioneers exists to maintain a professional and ethical industry. The industry remains to be officially regulated, but our Board of Directors monitors and regulates the industry within our own legal capacity.

You are reminded that SAIA is the auction industry’s regulator in accordance to its ethical conduct and not law enforcement to preside over disputes.

The core function of SAIA to uphold the good business practice amongst credible auctioneers, eradicate rogue elements within the auction industry and educate auctioneers and the public with regard to accepted business practice in accordance with its Code of Conduct.

SAIA is ‘not’ a court of law, however if a member is found guilty of misconduct or malpractice by the Public Protector and/or other Institutions or legal counsel, SAIA will act accordingly and administer the appropriate action as the case may be.

We invite you to submit your complaint. We will assist, guide and - where possible - arbitrate your grievances so that a resolution is reached as swiftly as possible.

Please click the 'Log a complaint' button below and enter your details in the complaint form click ‘Submit’ when completed.

Alternatively email Sonja Styger directly [email protected]

You will be sent a confirmation email with a link to the email address entered in the form displayed by the button below. You will need to confirm the complaint then SAIA will then proceed with investigations.

General Guidelines and Complaints Procedure

• Log Complaint (Complaint needs to be send in writing to [email protected]) – Please refer to the  Code of Conduct here and kindly refer to the clause you feel the Auctioneer has transgressed in your complaint.
• Acknowledgement of complaint - Once the complaint has been duly submitted, the complainant will receive an acknowledgment email and SAIA will provide the complainant with a reference number, SAIA will then proceed with the investigation. If the complainant has not heard from SAIA within 14 working days, the complainant should contact SAIA telephonically on 021 813 6342 or email [email protected] to establish progress.
• Complaint forwarded to the auction company against who the grievance are logged for comments and information - A copy of the complaint will accordingly, be sent by SAIA to the auctioneer to respond. Complainants are strongly advised to be as objective as possible when lodging the complaint and at no stage make any disparaging or defamatory remarks.
• The discipline committee will discuss and formulate a reply based on all the information and facts provided.
• Conclusion of complaint will be send to both the complainant and the auction company.

Complaint should include the following information:

• Complaint against
• Auction Company:
• Auctioneer Name:
• Details of complaint:
• Kindly indicate the following to us;
  • Have you raised your concerns with the auctioneer?
  • If YES what was the Auctioneers response?
• In your opinion what would be a favorable outcome?
• Complainant Name & Surname:
• Company:
• Complainant Contact Details
• Cell Number:
• Email address:

Please take note of the following:

• SAIA does not have any jurisdiction over legal disputes or where legal action has been instituted, however SAIA will abide by the legal outcome and act accordingly. If you have instated legal proceedings against one of our members you need to declare it to SAIA.
• SAIA is not a civil court and may not usurp the power of one.
• It is important for you to understand the SAIA is a voluntary body with voluntary members.
• SAIA is unable to assist directly with complaints against non-members, however SAIA will as a matter of courtesy and without prejudice investigate the matter in an arm’s length attempt to assist you in getting the matter resolved by forwarding your complaint to the relevant party and request their urgent attention to the matter. Alternatively, please contact any of the departments below who will be able to assist you.

All property related complaints should be addressed to the Estate Agency Affairs Board. EAAB.

The Estate Agency Affairs Board

http://www.eaab.org.za/disciplinaries/disciplinary_process

Estate Agency Affairs Board
63 Wierda Road East (Cnr Johan)
Wierda Valley
Sandton
Johannesburg, 2196

Tel: 087 285 3222
Email: [email protected]

All other complaints

Consumer Protection Bureau

http://www.nccsa.org.za/complaint/lodging-a-complaint.html

The National Consumer Commission
Berkely Office Park
08 Bauhinia Road
Technopark
Centurion

Tel: 012 761 3200
Fax: 086 758 4990
Email: [email protected]

The DTI Office of Consumer Protection (OCP) 

DTI Customer Contact Centre: 0861 843 384

Tel: 012 394 1436 / 1558 / 1076

E-mail: [email protected]

Website: www.thedti.gov.za

National Consumer Tribunal (NCT)

Tel: 012 663 5615

E-mail: [email protected]

Website: www.thenct.org.za

You will be sent a confirmation email with a link to the email address entered in the form displayed by the button below. You will need to confirm the complaint then SAIA will then proceed with investigations.